LAVENDER INN HOTEL POLICIES

All guests are required to abide by the terms and conditions below while staying in Hotel Lavender Inn Usj.

RATE

All room rates quoted in the quotation are in nett rated and without breakfast. Tourism Tax (TTx) is temporarily exempted from July 1, 2020 until June 30, 2021.

CHILDREN

The Hotel allows a child up to 12 years of age to stay for free using the existing bedding. Individuals above the age are considered as adults by the Hotel.

EXTRA BEDDING

For Deluxe Double or VIP Jacuzzi Rooms, an extra bed for a third occupant is allowed and is chargeable from Rm30.00 per night excluding breakfast, unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation.

ROOM OCCUPANCY

The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:

  1. Single Room : up to 1 person
  2. Standard Double /Superior Double / Superior Twin Room : up to 2 person.
  3. Deluxe Double Room : up to 3 persons (with extra bed)
  4. Deluxe Family Room : up to 3 person
  5. VIP Jacuzzi Room : up to 4 person (with extra bed)

If you have any questions or clarifications regarding the Hotel's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type or to charge extra head cost of Rm30 per pax.

AGE REQUIREMENT

Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to check photo identification.

CHECK-IN / CHECK-OUT

Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 2 p.m. and check-out time is 12 p.m. For early arrival before 12 p.m., early check in charges shall be applicable and subject to room availability. The Hotel may accommodate late check-out after 12 p.m. for an additional fee of Rm20 per hour subject to room availability.

DAMAGE TO HOTEL PROPERTY

The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property, structure, facilities or bed linens.

PARKING

FREE private carpark available for in house guest. First come first served.

PETS

The Hotel maintains a strict no-pets policy on its premises except for guide dogs.

PROHIBITED ITEMS

The following items are not permitted in the Hotel premises:

  1. Animals of any kind, except guide dogs Flammable, explosive or otherwise hazardous materials
  2. Objects emitting a foul odour (e.g. Durian)
  3. Unregistered firearms or other weapons
  4. Objects of an unusually large size or in unusually large quantities
  5. Articles related to use in gambling, prostitution, smuggling or other illicit activity
  6. Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia. The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

HEALTH AND WELL-BEING POLICIES

To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.

INAPPROPRIATE BEHAVIOR

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

SPECIAL WASH TREATMENT

Guests are advised to take care the hotel linens such as bedsheet, towel, duvet, duvet cover with cares. Special wash treatment charges shall be applicable to restore it back to its original condition in case if the hotel linen spotted in stain of blood, coloring products, redwine etc.

CURRENCY AND TAX

Rates are in Malaysia Ringgit and are inclusive of to 6% Sales & Services Tax (SST)

CREDIT CARD PRE-PAYMENT

If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.

REFUNDABLE DEPOSITS

A refundable security deposit of Rm100.00 per room shall be collected by cash / credit card upon check-in and shall be fully refunded during check-out after room inspection.

ADVANCE PAYMENT

All room charges must be fully paid at least 3-days in advance to secure.

NO-SHOW / CANCELATION

No refund shall be made for all no-show or if your reservation is cancelled, or modified within 24 hours prior to check-in date. No refund shall be made if stay dates overlap 24 December to 1 January.

THIRD-PARTY BOOKING SOURCES

In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.

This is a non-exhaustive list of general policies upheld by Hotel Lavender Inn. Should you require any clarification on terms not stated here, please contact us directly.

The Hotel reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary.